Terms and Conditions

Payment Policy:

I accept Paypal, Visa, Mastercard, and Discover Card.  No order will be shipped until payment has been processed and approved by Paypal or Simplify Commerce, my credit card processing company.  My checkout procedure is secured using the latest in SSL technology to protect your information.

Shipping Policy:

I ship Monday through Friday.  Your order will normally ship the day after it is placed provided payment has been approved.  Orders placed on Friday and Saturday will normally ship on Monday.

Bulk hemp cord orders may take longer depending on stock on hand.  If I am low on stock, I will communicate with you to let you know when I will have more stock and when your order will ship.  You will be given the option to change or cancel your order at that time.

Domestic Orders (Within the USA):

I ship all packages through the US Postal Service.  Tracking will be included.  Once your package leaves my hands, it is out of my control.  I can not guarantee delivery dates.  I can only guarantee when I will ship your order.  Packages shipped First Class typically arrive within 5 business days, often sooner.  To receive your package sooner, you can choose Priority Mail or Express Mail.  Priority Mail can take between 1 and 3 days, and Express Mail can take between 1 and 2 days.  In all cases, the closer you are to Oregon, the sooner you will receive your package.

When your shipping label is generated, you will receive an email providing you with the shipping details, including a tracking number.  If after 3 weeks of shipment notification you have not received your package, please contact me.  I will do my best to track it down and if necessary will send a replacement.

Often packages are delayed because of an incorrect address.  This is especially true when using Paypal.  Please double check the address before placing your order.  I cannot change an address on a shipment once it has shipped.

International Orders:

International orders are insured and are shipped via the US Postal Service.  Once your package leaves my hands, it is out of my control.  I can not guarantee delivery dates.  I can only guarantee when I will ship your order.

When your shipping label is generated, you will receive an email providing you with the shipping details, including tracking number.   If you choose First Class International shipping, unfortunately, these packages are rarely scanned once they leave the USA, and therefore are unable to be tracked.  Priority International and Express International can be tracked.

While First Class international shipments can take up to 45 business days to arrive, most shipments arrive within 3 weeks.  Priority International can take up to 10 business days and Express International can take up to 7 business days.  If after the maximum number of days for your chosen shipping method has passed and you have not received your order, please contact your local post office and your Customs office to see if it is being held for some reason.  If you are unable to obtain information from your post office and Customs office about your package, please contact me and I will do what I can on my end to track it down.  I will reship your order, if necessary, after all avenues of tracking down the shipment fail, both on your end and on mine.

Many packages get hung up in Customs because Duty, Customs or VAT fees are due and must be paid prior to the package being released.  Please know what your country’s regulations are before placing an order. All Duty/Customs/VAT fees are the responsibility of the buyer.

Another reason for delayed packages are incorrect addresses.  Please be sure your address is correct before submitting your order.  I cannot change an address on a shipment once it has shipped.

Refund Policy:

If, within 7 days of receiving your product, you are not happy with it, please contact me and let me know.  I will be happy to replace it if it is defective upon proof of the defect, or will refund the purchase price of the item, once it has been returned to me unused and in its original packaging.  Your happiness with your order is my highest priority.

Please note, as with any fiber based string, twine, thread, yarn or cord, knots or joins (ends tied together in order to add more to the spool) are inevitable.  Because Hemptique products are very high quality, joins are rare but they do occasionally happen.  If, while using the products I sell you encounter a join, this is normal and not a defect.  I will not accept returns because of a join.

Again, as with any fiber based string, twine, thread, yarn or cord, die lots can vary.  This is true with Hemptique products.  While die lots are not printed on the Hemptique labels like they are for many yarn products, there can be color variations between different batches of the same color. I will not issue refunds due to color variations.

If you are ordering more than one spool of the same color, I will do my very best to select spools that appear the same, but I can make no guarantees they will be the same.  If I run into a situation where you are ordering many of the same color, but there are obvious differences in the appearances, I will contact you prior to shipping your order to let you know and to provide you with your options.

Cancellations:

Cancellations are accepted as long as the order has not processed.  Once a shipping label has been created for an order and the order has been dropped at the post office, the order in cannot be cancelled.

If you really must cancel your order after a shipping label has been generated, but before the package has been dropped at the post office, I will refund the cost of your order minus the shipping charges.

Additional Information:

If your order is shipped within the USA and is $50 or over, your order ships free!

If you need a larger quantity of a supply item than I show in stock, please let me know.  I may have more in stock than what shows.  If not, I will be happy to place a special order for you.  Bulk discounts may apply.

Want to see more?  I’m currently building the product offerings on this website, but have a lot more to add.  If you would like to see more, please visit my Etsy shop at https://www.etsy.com/shop/HempbyDesign.

Privacy Policy:

I am the sole owner of the information collected on this site. I only have access to/collect information that you voluntarily give me via email or other direct contact from you. I will not sell or rent this information to anyone.

I will use your information to respond to you, regarding the reason you contacted me. I will not share your information with any third party outside of my company, other than as necessary to fulfill your request, e.g. to ship your order.

Unless you ask me not to, I may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.[/vc_column_text][/vc_column][/vc_row]