FAQs

What Shipping Methods Are Available?

I ship using the US Postal Service.

For domestic (USA) shipments you have the options to choose First Class (up to 5 business days), Priority (from 1 to 3 business days) or Express shipping (from 1 to 2 business days).

Tracking is included.

International orders also ship using the US Postal Service.  Your choices are First Class International (up to 45 business days, but usually 3 weeks), Priority International (up to 10 business days) or Express International (up to 7 business days).  Tracking is included but First Class International usually only tracks up until it leaves the USA.

 

How Long Will It Take To Get My Package?

Domestic Shipments (USA):

First Class – up to 5 business days

Priority – from 1 to 3 business days

Express – from 1 to 2 business days

 

International Shipments:

First Class International – up to 45 business days, but usually around 3 weeks

Priority International – up to 10 business days

Express International – up to 7 business days Who Should I Contact If I Have Any Questions? Please email me at christy@hempbydesign.com if you have any questions.  I will normally respond within a couple of hours but in no more than 24 hours.

 

Do You Ship World Wide ?

Yes.  I ship anywhere around the world.

 

How Can I Return A Product?

To return a product, please contact me first at christy@hempbydesign.com.  Please let me know why you want to return the product.  If the return is approved, I will send you the information necessary to send the product back to me.

Please note I will not accept returns because you found knots/tie offs or for color variations between 2 spools of the same color.  Although I do my best to only ship spools that look the same, color variations can occur.